Is there a minimum charge for service?

Yes, the minimum charge for metered water is $45.57 plus tax and metered sewer is $51.58 plus tax. The customer is allowed up to 5,000 gallons before additional fees are charged.

Consumption over the 5,000 is billed at a rate of $9.12 per 1,000 gallons for water and $10.32 per 1,000 gallons for sewer.

Most residential and light commercial buildings generally have only a water meter. The amount billed for sewer is based on the amount of water flowing through the water meter.

When is the billing cycle?

Meters are read during the 3rd week of each month. The bills are produced and mailed by the end of each month. You can sign up for e-notification in lieu of a paper bill at www.cityofwasilla.com

When is payment due?

Payment is due on the 20th of each month. If the 20th falls on a holiday or weekend, then payment is due the next business day. Payments received after 5:00pm will be posted the next business day. If payment is not received by the due date, an 8% penalty is assessed.

Payment can be made:

• Online at www.cityofwasilla.gov; make a single payment or sign up for auto-pay.

• In person at the Finance Department (credit, debit, cash or check accepted)

• Mailed in or placed in the drop box at City Hall.

I am a new customer, should I expect a bill this month?

Accounts added or terminated within 5 days of the read date will not receive a bill until the following month with the exception to Flat Rate Sewer.

How is Flat Rate Sewer Billed?

Flat Rate Sewer accounts are billed one month in advance at a charge of $65.61 plus tax.

Is there a charge to have services turned on or off?

Each customer is permitted one connect and disconnect service at no charge; generally used when a customer applies for service and when the account is terminated. All other times, there is a $90 fee to disconnect and a $90 fee to reconnect service, for a total of $180. These fees apply also for disconnects due to non-payment.

How is the Final Bill calculated?

Final bills are subject to a minimum charge, there is no pro-rating. Final bills are mailed monthly along with the regular bills and due on the 20th of the following month.

Are bills backdated or prorated?

Bills cannot be backdated since service is based off consumption. Upon receiving a new application or disconnect notice, a meter reading is obtained by a City technician.

All bills are subject to a minimum charge. There is no pro-rating for partial use during a service period.

How does the delinquency process work?

Services are billed monthly and timely payment is expected. Generally, a ten-day courtesy notice is sent regarding delinquent accounts. The entire balance on the account must be brought current immediately to prevent additional fees and a possible interruption of service. Accounts that remain delinquent shall be delivered a 48-hour shut-off notice which includes a $45 fee. If services are disconnected, a fee of $180 ($90 – disconnect, $90 – reconnect) shall be charged to the account. To restore service(s), full payment with certified funds must be received.

How much Water does a person use daily?

The National Average for water consumption is 105 gallons, per person, per day.

What caused a spike in my consumption?

There could be multiple reasons why the consumption has spiked. The following are examples of common reasons:

• Extra company staying at the house

• Watering of lawn, gardens, washing trucks, filling pools, etc.

• Possible leak – Toilets are a typical culprit for a leak and can stick intermittently.  Anywhere   there is a connection; there is a possibility for a leak. Contact our office for general information on detecting leaks.

• Bad meter and/or transponder - A test of the meter can be done.  If the meter is within 2% accuracy, there is a $65 fee. If it is outside the 2% range, there is no charge.

What is the Sewer Control Panel?

Be sure to locate your sewer control panel. The panel has both a green and red light indicating the status of the sewer pump.

• A green light indicates the pump is running. The pump should only operate intermittently, as needed, so contact us if the light stays on continuously. If the light never comes on, the bulb may need to be replaced.

• A red light, whether accompanied with or without an alarm, indicates an issue with the system and you should contact us immediately at 907-373-9016 Monday through Friday 8:00am – 5:00pm or 907-352-5454 outside of our normal business hours.

Why has my water pressure changed lately?

Water pressure throughout the City of Wasilla is maintained automatically to be constant. If you have had what seems to be a permanent change, please call the Public Works department to receive information pertaining to the situation.

Why do I have dirty water coming out of my faucet?

·         If silt is coming from the hot water only, then you need to flush out your hot water heater. Heating of the water, along with normal oxidation and scaling, deposits an accumulation of debris (not hazardous) in the bottom that should be flushed out once per year.

·         If it’s coming from the cold water as well as the hot water independently, check to see if your neighbors seem to have a similar problem. If yes, then it appears as if there has been an occurrence that has caused a disturbance in the transmission or distribution pipes in you are that has dislodged some natural occurring sediment within. Please allow your cold water to run for 30 minutes, or until it clears up, and then flush out your hot water with the clean water. If this problem persists beyond that time period, please call the Public Works department.

WHEN YOU MOVE, Remember to disconnect services!

·         Complete the Disconnect Request Form which can be found either at www.cityofwasilla.gov or the Public Works Department.  The form can be delivered in person, faxed or emailed. All requests must be written.

·         Disconnect dates cannot be backdated. Once the Disconnect Request Form is received, the City has 48 business hours to complete the request.

·         You will continue to be responsible for service charges until a Disconnect Request Form is received or until a new owner or tenant applies for service(s).

·         Remember to pay your final bill! In accordance with municipal code, charges are not pro-rated for partial service within a billing cycle